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You Deserve Great Customer Service When Looking for Replacement Windows

February 03, 2020 0

When you’re out looking for replacement windows, you’ll want great customer service. After all, you should be able to count on a high level of customer service when spending your hard-earned money for Scarborough, ON replacement windows. But what should you specifically look for as far as customer service is concerned? Here are some things you should expect.

Expect All the Help You Need to Make Buying Decision

From the time you first make contact to the time you check out the fine job done by the installers, you should expect to get all the help you need. You won’t be able to make an informed buying decision if you don’t have enough information on which to base that choice. Take all the time you need to learn about the different types of windows available, about what the various ratings mean, and about which types of windows work best in different rooms. If you feel rushed during any part of the buying stage, that’s a red flag that you should not ignore. Any replacement window shop worthy of your patronage will answer your questions and give you time to decide. They will want to ensure that there’s no buyer’s remorse – and so do you.

Expect Professional Installation Services

You should also expect expert installation services. One of the reasons you should never do the installation yourself is that you might make a mistake that robs you of some of the benefits that the replacement windows would otherwise provide. So save yourself the trouble by letting the experts do the work. The replacement window shop you contact should offer you an installation date that is convenient, should keep you abreast of the situation if they are going to be a little later than expected on installation day, should clean up after themselves and take away your old windows, and should answer any and all questions you may have during the installation phase.

Expect Aftercare Service

Great customer service should not end after the installation is completed. You’ll want to work with a company that will be just as eager to help you after the job is done as they were before the job was done. In the event that you need to have something repaired under warranty, you will want to deal with a company that values you as a customer and that lives up to its promises. Post-sales service is important, and you should expect it from a replacement window shop.

When you’re ready to equip your home in Scarborough, ON with replacement windows, contact us at Brock Doors and Windows Ltd. We’ve been in business for more than 30 years, have completed more than 90,000 quality installations, and have thousands of happy customers in the GTA and surrounding areas. For the help you require, contact our Scarborough location. You can visit our showroom at 2131 McCowan Rd Scarborough to see our inventory and to talk with our staff, and you can also give us a call at (416) 293-9777. We look forward to hearing from you.