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Customer Service You Should Expect from a Replacement Window Company

February 25, 2019 0

When you’re looking for the right Newmarket, ON replacement windows to purchase for your residence, the last thing you want to encounter is indifferent, unpolite, or unknowledgeable staff who either don’t want to, or maybe simply can’t, provide you with the level of care you need. You want to feel valued by the company you patronize for products and services – and that’s the way it should be. Customer service from customer-centric staff should be a no-brainer.  

Here’s what you should expect from a replacement window company with regards to customer service – and if you don’t see it, you’d be better off looking elsewhere for help.  

First Impression 

Upon calling or visiting the company for the first time, you should be greeted as a valued prospective customer. The replacement window company should be interested in what they can do for you – not the other way around. After the initial contact, ask yourself these questions:  

  • Are they answering my questions properly? 
  • Do they appear to be subject matter experts? 
  • Do they appear to be honest and customer-service oriented?  

If you like what you see and hear from the company, you can request assistance in comparing various replacement windows in the showroom and schedule an in-home consultation.  

In-Home Consultation 

What should you expect from the in-home consultation? The in-home consultation is a time to get down to the nitty-gritty of finding the right replacement windows for your home. Here are some things that you can expect from the company staff who visit your home:  

  • Ask questions about the windows you want to replace 
  • Respond thoroughly and clearly to any questions you pose 
  • Take all necessary measurements for windows you want to replace 
  • Make recommendations based on your questions or their observations 
  • Provide a detailed estimate either before leaving your home or within a few days of leaving your home  

Purchase and Installation 

After you get the estimate, you can either ask questions if there’s something you don’t understand or move ahead and buy the replacement windows as well as set up the installation date. The installers should arrive at the appointed time and perform the work to specifications. Once all is said and done, the company should follow up with you to ensure that everything went as per your expectations. Otherwise, you can phone in if there are any concerns.  

Are you interested in buying Newmarket, ON replacement windowsBrock Doors and Windows Ltd. has you covered, and we pride ourselves in our customer service. Over the course of our history, we’ve done over 85,000 quality installations in and around the Greater Toronto Area, and this has resulted in thousands of happy customers. We’d love to have you join our list of clients so that you can experience the difference that our products and services make. You can find us at our Innisfil, ON location. We’re at 2347 Industrial Park Rd Innisfil, ON L9S 3V9, and our contact number is (705) 431-7087. Call or visit us today for a no-pressure, no-obligation consultation. Your satisfaction is our objective, so get in touch for the help you need. 

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