Position Summary: Under the general direction of the Inside Sales Manager, the Showroom Sales Associate is responsible for increasing sales, company profitability and customer satisfaction by working with the customers and contractors in choosing from a wide variety of doors and windows products or accessories. Our Showroom Sales Associate provides expert product knowledge, selection assistance and customer service.  

Primary Responsibilities: 

• Utilize email, phones, voice mail and face to face customer interactions to understand customers needs when it comes to product and service information 

• Reading and interpreting blueprints and developing quotes for contractors and homeowners 

• Managing showroom walk in traffic, arranging meetings with customers to show products, and arranging meetings for the Outside Sales staff and their customers 

• Coordinating product delivery and pick up 

• Coordinating leads with the Outside Sales staff and the Call Center 

• Maintain the Showroom as a professional place of business and cleanliness, which can include washing windows, wiping down products, etc. 

• Working on prospects and follow up calls with customers 

• Route qualified opportunities to the appropriate Sales executives for further development and closure 

• Work with Outside Sales staff, Call Center Associates, and Accounting department 

• Willingness to learn and possess a professional, knowledgeable, positive and energetic attitude 

• Anticipates and proactively addresses emerging customer needs with well sought out solutions 

• Distribute sales materials such as literature and samples to new and existing dealers 

Knowledge & Skill Requirements: 

• Delivers superior customer service  

• Effective listening, communication (verbal and written), and negotiating skills  

• Accuracy and attention to detail  

• Professional demeanor 

• Strong team player that can work effectively not only with their own team but able to work with other areas of the business 

• Demonstrated understanding and application of effective selling strategies and techniques  

• Demonstrated success in growing sales or generating leads 

• Windows and doors experience/knowledge would be an asset 

Training Required:  

• Lead Perfection 

• Vendor Software such as WINSYS, Paradigm, RW 

• Moneris 

• Product knowledge 

• Others to be determined 

Our Commitment  

Position Summary: The Sales Contracts Administrator is responsible for administration and review of sales contracts. The Sales Contracts Administrator liaises with Sales team daily to ensure all closed sales contracts are entered in CRM and Accounting system in an accurate and timely manner to support the invoicing process. The individual who fills this position will work closely with the Finance Department and will be cross trained to provide support when required. 

Primary Responsibilities: 

• Review all attributes of the contract for completeness and accuracy such as (customer signature, deposit, financing approvals, sales rep signature, completion date, payment terms). 

• Enters and updates the company’s CRM and financial systems with job number, job costing to produce customer invoice, etc. information.  

• Reviews and validates customer change orders and ensures all attributes of the change order are reviewed and approved. 

• Matches contract revisions with final customer contract to ensure contract and remeasure check list details match. 

• Manage contract cancelations by updating CRM and Accounting systems, issuing refunds where appropriate. 

• Process SNAP application extensions. 

• Reconcile new contract bookings 

• Maintain organized system of physical and digital records 

Additional Responsibilities: 

• Ad Hoc tasks 

• Assisting Finance with various tasks related to the accounts receivable and accounts payable functions. 

Key Performance Indicators:  

• Number of orders processed daily  

• New Sales Reporting reconciliation between Accounting and the CRM data  

• Error rate related to contract review 

Qualifications & Skills Requirements:  

• College diploma or certificate in Business Administration, Commerce, Economics or Accounting  

• Proven experience working with sales contracts or business administration (preferably within windows & doors or the construction industry)  

• High degree of accuracy and attention to detail, ability to handle multi-task  

• Strong computation skills  

• Excellent data entry skills  

• Intermediate proficiency with Microsoft Office products with a focus on Microsoft Word and Excel  

• Excellent communication and organizational skills  

• Confident in building and maintaining relationships with several key stakeholders
   

Training Required:  

• Sage 100; 

• LeadPerfection;

• Current pricing program;

• Third Party financing (SNAP) 
  
  

Our Commitment: Bring your Career to life! As a key brand within the Cornerstone Building Brands (Canada) company, Brock Doors and Windows Ltd. is inspired by and committed to the important work of supporting an inclusive culture to drive innovation, enabling us to better serve our customers and communities.  

At Brock, we are committed to a policy and everyday actions based on a foundation of non-discrimination and inclusiveness in all of our employment practices. We value the diversity in our workplaces, and we are committed to employment equity. 

Further, we are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect. We provide any required accommodations for our applicants and employees. No matter which area you work in, you will collaborate with experts across diverse fields, backgrounds and cultures, expanding your knowledge and helping you realize your full potential. 

We welcome and encourage applications from all qualified individuals. Only those selected for an interview will be contacted.